Why has Mitel and Teleopti entered into a partnership?
Brian: Mitel wanted to strengthen its contact center offering with market leading workforce management on a global basis. Factoring in global reach, mutual customers, industry leadership and capability, Teleopti was a natural fit.
What was behind the decision to team up with Mitel?
David: Teleopti and Mitel have a strong alignment in channels and go to market strategies, as well as a substantial joint customer base across all sizes of contact centers. Culturally we are a great fit. Mitel has placed a strong emphasis on delivering innovative solutions that drive a differentiated end user experience which is something we at Teleopti also believe in.
How will this partnership benefit your customers and channel?
Brian: Customers benefit from a seamless solution from two leaders in communications and contact centers. Channels receive a single global offering inclusive of product, services and support for sophisticated and large contact centers.
How will this agreement help both companies compete in today’s market?
Brian: Mitel strategically leverages partnerships with market leaders to deliver customers a total contact center solution. This strategy makes us nimbler, more responsive to changing demands. Partnering with Teleopti fits this strategy.
David: Mitel customers will gain easy access to the most advanced and user-friendly workforce management software in the market, to help them optimize staffing and increase operational efficiency across all channels.