Whitepaper: What is Workforce Management?

White Paper

Whitepaper: What is Workforce Management?

This white paper will provide a basic understanding of the processes that workforce management (WFM) encompasses that makes the modern customer experience operation possible. Each of the six processes – namely forecasting, planning, scheduling, operating, reporting and performance analysis – is examined closely. The interconnectedness of the processes is emphasized.

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Brochure: Mitel Workforce Management

Brochure

Brochure: Mitel Workforce Management

The Mitel Workforce Management solution allows you to put your employees in the right place at the right time in a manner that will promote business growth and provide a more balanced workload. The result will be improved agent satisfaction and faster decision-making. Learn more, download our brochure!

Executive Summary: Why Workforce Management Is Vital To Your Business

Guide

Executive Summary: Why Workforce Management Is Vital To Your Business

How can you ensure customer and agent satisfaction whilst maintaining efficiency and profitability? Read our executive summary and see what a workforce management system could do for you.