Humanize the Workplace with MyTime Mobile App

Video

Humanize the Workplace with MyTime Mobile App

Lucy has a fun party to go to tonight. She also has a problem. There’s no time to buy a birthday present for the party… …

Humanize the Workplace with Vacation Planner

Video

Humanize the Workplace with Vacation Planner

Mike found the perfect flights for his vacation but is still waiting for an answer from his team leader. Tick, tock, the price goes up. …

Humanize the Workplace with Shift Trader

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Humanize the Workplace with Shift Trader

Mike’s favorite band is playing on Wednesday, his shift at work is stopping him, will he make the concert or miss it?  

Whitepaper: What is Workforce Management?

White Paper

Whitepaper: What is Workforce Management?

This white paper will provide a basic understanding of the processes that workforce management (WFM) encompasses that makes the modern customer experience operation possible. Each …

What is Workforce Management?

Video

What is Workforce Management?

In our first video we’ll let you in on the basic input and output of using a WFM solution in your contact center, back-office or …

How Does WFM Work?

Video

How Does WFM Work?

This time we’ll let you in on the basic input and output of using a WFM solution in your contact center, back-office or stores as …

Who Benefits from Good WFM?

Video

Who Benefits from Good WFM?

Customers and agents, how you treat one of them directly affects the other. Workforce management is very much a balancing act between different stake holders, …