Resources

Lucy has a fun party to go to tonight. She also has a problem. There’s no time to buy a birthday present for the party… …

Mike found the perfect flights for his vacation but is still waiting for an answer from his team leader. Tick, tock, the price goes up. …

Mike’s favorite band is playing on Wednesday, his shift at work is stopping him, will he make the concert or miss it?  

This white paper will provide a basic understanding of the processes that workforce management (WFM) encompasses that makes the modern customer experience operation possible. Each …

In our first video we’ll let you in on the basic input and output of using a WFM solution in your contact center, back-office or …

This time we’ll let you in on the basic input and output of using a WFM solution in your contact center, back-office or stores as …

Customers and agents, how you treat one of them directly affects the other. Workforce management is very much a balancing act between different stake holders, …