Resources
White Paper
Whitepaper: What is Workforce Management?
This white paper will provide a basic understanding of the processes that workforce management (WFM) encompasses that makes the modern customer experience operation possible. Each of the six processes – namely forecasting, planning, scheduling, operating, reporting and performance analysis – is examined closely. The interconnectedness of the processes is emphasized.
Brochure
Brochure: Mitel Workforce Management
The Mitel Workforce Management solution allows you to put your employees in the right place at the right time in a manner that will promote business growth and provide a more balanced workload. The result will be improved agent satisfaction and faster decision-making. Learn more, download our brochure!
Guide
Executive Summary: Why Workforce Management Is Vital To Your Business
How can you ensure customer and agent satisfaction whilst maintaining efficiency and profitability? Read our executive summary and see what a workforce management system could do for you.