Resources

Video
Humanize the Workplace with MyTime Mobile App
Lucy has a fun party to go to tonight. She also has a problem. There’s no time to buy a birthday present for the party… …

Video
Humanize the Workplace with Vacation Planner
Mike found the perfect flights for his vacation but is still waiting for an answer from his team leader. Tick, tock, the price goes up. …

Video
Humanize the Workplace with Shift Trader
Mike’s favorite band is playing on Wednesday, his shift at work is stopping him, will he make the concert or miss it?

White Paper
Whitepaper: What is Workforce Management?
This white paper will provide a basic understanding of the processes that workforce management (WFM) encompasses that makes the modern customer experience operation possible. Each …


Video
What is WFM?
In our first video we’ll let you in on the basic input and output of using a WFM solution in your contact center, back-office or …

Video
How Does WFM Work?
This time we’ll let you in on the basic input and output of using a WFM solution in your contact center, back-office or stores as …

Video
Who Benefits from Good WFM?
Customers and agents, how you treat one of them directly affects the other. Workforce management is very much a balancing act between different stake holders, …